C&G Arms – Zoho Inventory & Production Automation Case Study
Industry: Manufacturing & Operations (Firearm Accessories) |
Location: USA |
Team Size: 30+ Employees
Apps: Zoho Inventory, Flow, Creator, Analytics, CRM, Desk, WorkDrive
Executive Summary
C&G Arms is a U.S. manufacturer of premium holsters and tactical gear, operating from a single open-concept production facility supported by a KANBAN inventory system. With a team of 30 employees, the company is rapidly scaling to meet ambitious growth goals. To improve efficiency and gain better control over its extensive SKU catalog, C&G partnered with Zenatta to implement Zoho One—starting with Zoho Inventory and expanding into automation, analytics, and custom Creator apps.
The Challenge
Before working with Zenatta, C&G Arms relied heavily on spreadsheets to manage sales, purchasing, and inventory. This manual system led to reactive procurement and limited visibility into true stock levels. Quarterly usage reviews often resulted in missed reorder points and delayed fulfillment.
“Before Zoho, we would run numbers quarterly on our usages and base our inventory on that, which would always leave us reacting too late.” – Christopher Burns, Founder & President, C&G Arms LLC
Why It Mattered
With over 1,900 active SKUs, even small inefficiencies could cascade into major fulfillment bottlenecks. C&G needed a structured ERP system that could unify production, purchasing, and forecasting—while integrating directly with Shopify for real-time sales and inventory synchronization.
The Zenatta Solution
Zenatta designed a comprehensive Zoho-based ERP system that replaced manual spreadsheets with structured, automated workflows. The implementation centered on Zoho Inventory, extended through Flow, Analytics, and a custom Creator app.
- Shopify Integration & Fulfillment Accuracy: Replaced native integrations with a custom Zoho Flow + function solution to sync tracking data, correct forced fulfillments, and convert draft dealer orders into final orders automatically—ensuring data accuracy and inventory alignment.
- Custom Order Types & Shop Sheets: Implemented automation logic for Quickship, Dealer, and Custom orders. Each type generates dynamic Shop Sheets and Pick Slips with signature tracking, automatically flagging items as out-of-stock, custom, or wholesale for production teams.
- Production Labeling & KANBAN Insights: Built dynamic labeling workflows for Bin, Kanban, Item, and UPC labels. Labels calculate reorder levels, track production priorities, and maintain visual clarity across the production floor using color-coded cards.
- Bill of Materials (BOM) & Usage Metrics: Created a custom BOM framework linking finished products to raw materials, with automated stock adjustments and usage dashboards in Zoho Analytics for real-time visibility into stock, demand, and production trends.
- Creator App for Inventory & WIP Tracking: Developed a barcode-scanning Creator app that logs production, allocates stock by warehouse/bin, and tracks WIP stages (CNC, molding, packaging). This enables queue prioritization, bottleneck detection, and end-to-end transparency.
“Having structure in place on what and when to produce has really helped our production floor. After working with Zenatta we are now able to contain the 1900+ SKUs we actively stock.” – Christopher Burns, Founder & President, C&G Arms LLC
Results
C&G Arms now operates with full visibility and control across manufacturing, inventory, and fulfillment. Key outcomes include:
- Real-time inventory tracking for over 1,900 SKUs.
- Accurate order fulfillment between Shopify and Zoho.
- Reduced manual entry and improved production scheduling.
- Usage dashboards for proactive demand planning.
“Having structure in place on what and when to produce has really helped our production floor. After working with Zenatta we are now able to contain the 1900+ SKUs we actively stock.”
– Christopher Burns, Founder & President, C&G Arms LLC
