Zoho Desk Prepares To Update Ticket ID
This upcoming update will change Ticket ID from numerical to alphanumerical values. You will also be able to change a Prefix/Suffix to your Ticket ID.
Task Reminder Notifications Added To Zoho Desk Android App
Get notified for tasks in the latest version of Zoho Desk Android App (v.2.4.16)
Zoho Desk Adds Skill-Based Ticket Assignment
This newest addition is exceptional nice for “Round Robin Ticket Assignment”.
Zoho Desk January Updates
A handful of enhancements were made to Zoho Desk for January. These include: New help center preferences Ability to hide or show static reports Enabled ability to rename statuses while creating a blueprint
Zoho Desk Releases Multi-Layout (Beta)
All modules now support multiple layouts inside Zoho Desk. Beta is open to all Enterprise, Zoho CRM Plus, and Zoho One Customers.
Zoho Desk Android App (v2.4.16) Now Supports The Accounts Module
The latest version of the Zoho Desk Android app (v 2.4.16) now supports the Accounts module.
Zoho Desk Basic Automation Tutorial – 2021
In this final segment of our Zoho Desk Beginner’s Guide Series we cover basic automation. In this tutorial we cover assignment rules, round robin overview, and workflow rules. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would be happy to see what […]
Zoho Desk How To Get Tickets In Zoho Desk Tutorial – 2021
In part 1 of the series we discussed the basics of a ticket. For part 3 of this series we walk you through on how to get tickets into your Zoho Desk implementation. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would […]
Zoho Desk How To Setup A Knowledge Base Tutorial – 2021
In this second part of our Zoho Desk beginner’s guide series, we cover how to set up a knowledge base. Learn how to manage and organize this repository of data and share these resources both internally or externally. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us […]
Zoho Desk Introduction To Tickets Tutorial – 2021
This is the first video in our Zoho Desk beginner’s guide series. In this video tutorial we cover all of the core basics of a Zoho Desk ticket. In this step-by-step guide we cover what a ticket is, how to set up tickets, create tickets, and close tickets. Additional Resources Not finding what you are […]
