Zoho Desk Introduces Blueprint 2.0
After gathering feedback from the community Zoho has updated and improved blueprints inside Zoho Desk. From strict mode to being able to change the name of the status, this update has some major quality of life enhancements.
Major Zoho Desk Update to Time Entry APIs
A major fix to time zone compatibility resolving issues of possible time zone mismatch and API response is accurate.
Zoho Desk Adds 15 New Extensions
See the full list here.
Zoho Desk Prepares To Update Ticket ID
This upcoming update will change Ticket ID from numerical to alphanumerical values. You will also be able to change a Prefix/Suffix to your Ticket ID.
Task Reminder Notifications Added To Zoho Desk Android App
Get notified for tasks in the latest version of Zoho Desk Android App (v.2.4.16)
Zoho Desk Adds Skill-Based Ticket Assignment
This newest addition is exceptional nice for “Round Robin Ticket Assignment”.
Zoho Desk January Updates
A handful of enhancements were made to Zoho Desk for January. These include: New help center preferences Ability to hide or show static reports Enabled ability to rename statuses while creating a blueprint
Zoho Desk Releases Multi-Layout (Beta)
All modules now support multiple layouts inside Zoho Desk. Beta is open to all Enterprise, Zoho CRM Plus, and Zoho One Customers.
Zoho Desk Android App (v2.4.16) Now Supports The Accounts Module
The latest version of the Zoho Desk Android app (v 2.4.16) now supports the Accounts module.
Zoho Desk Basic Automation Tutorial – 2021
In this final segment of our Zoho Desk Beginner’s Guide Series we cover basic automation. In this tutorial we cover assignment rules, round robin overview, and workflow rules. Additional Resources Not finding what you are looking for in regards to Zoho Desk Tickets? Drop us a line and we would be happy to see what […]
