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AZAAZ – Volume 1, Issue No. 26

Questions Answered:

💬 1. (1:28) Does it make sense to restrict developers to the CRM sandbox? It would be easier restricting them from seeing NDA restricted data. But would it make life difficult because of other restrictions this might imply?

💬 2. (6:58) I am wondering why Zoho Books is always described as software for small businesses? No mention of mid-size and enterprise business. Could you elaborate on the possible problems of Zoho […] as a company scales to higher levels?

💬 3. (15:17) I’m curious to know why Zenatta chose to use for Club Zenatta, rather than one of the Zoho products like Desk’s community feature, or Zoho Connect’s external network. 

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💬 4. (24:54) I am in the process of setting up Zoho Projects. I believe it is a good fit but some areas I was missing seem to be showing up in FSM: scheduling of technicians in the field and integration of products/inventory from Books. Then we have to service these clients for years after and upgrade their systems as time goes on and FSM and/or Desk might be better. Trying to understand where Projects should be utilized, now FSM, and even Desk. Wondering your perspective on how these three pieces fit and don’t fit together?

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna


With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.