Zoho News
- Zoho Projects: August 2025 Updates & 19-Year Milestone
- Zoho Projects turns 19 with new productivity tips, expanded color options, and updates across Projects and Sprints.
- Zoho CRM: July 2025 Community Digest
- The latest digest highlights key features like Zia scoring, static subforms, and sandbox-to-production sync, plus community-driven solutions.
- Zoho Vault: Introducing SecureForms
- SecureForms lets you safely collect credentials or sensitive info directly into Vault, eliminating risky email sharing.
- Zoho Sign: AI Document Generation
- Zoho Sign now offers AI-powered document creation, but review them carefully as legal accuracy may vary by region.
- Bigin: Online Meeting Support in Booking Pages
- Bigin Booking Pages can now auto-generate Zoho Meeting or Zoom links, simplifying online scheduling.
- Bigin iOS: Built-In Telephony and RingCentral Support
- The iOS app now supports built-in telephony and RingCentral, ensuring calls originate from business numbers instead of personal ones.
- Bigin: Filters and Extended History in Audit Logs
- Bigin’s audit logs now support filters by entity, user, action, and time, making it easier to find what you need. You can also access up to three years of history, with export options for full data or selected ranges.
- Bigin: Enhanced Help Options Panel
- Bigin’s new Help Options panel organizes support into three tabs – Contact Us, Self Help, and Useful Links.
- Zoho SalesIQ: Default Translation Change
- Zoho SalesIQ is making Zoho Translate the default chat translation tool across all data centers, replacing Google Translate by December 31, 2025. Google Translate will still be available as an optional integration with user credentials.
- Zoho Expense: Q2 2025 Updates
- Zoho Expense rolled out major updates including trip submission windows, user budgets, and a new Trip Expense Summary report in Analytics. Other highlights include extended chatbot availability, keyboard shortcuts, revamped analytics, and improved mobile app usability.
- Zoho CRM: Enhanced Apptics Integration for Unified Customer View
- Zoho CRM’s enhanced integration with Apptics now brings in-depth product usage data like sessions, crashes, and in-app feedback directly into CRM. This unified view helps teams orchestrate journeys, segment customers, and trigger targeted campaigns based on real behavioral insights.
- Zoho Projects Plus: AI-Driven Construction Analytics
- Zoho Projects Plus now offers AI-driven analytics for construction, including predictive forecasting, what-if analysis, anomaly detection, and automated insights. These tools help project managers spot risks early, monitor budgets, and make data-driven decisions with ease.
- Zoho Apptics: Segments for Targeted User Engagement
- Zoho Apptics now supports Segments, letting you group users by behavior, demographics, or activity for targeted engagement. Paired with push notifications, this feature enables personalized messaging to boost retention and deliver timely, relevant experiences.
- Zoho Workplace: July 2025 Product Updates
- Zoho Workplace apps received wide-ranging July updates, from AI-powered tools in WorkDrive and Show to new Zapier integration in Meeting. Enhancements also include smarter search in Connect, better shared mailbox features in Mail, and Vault access directly inside Trident.
- Zoho Analytics: Snowflake Username/Password Authentication Deprecation
- Snowflake is deprecating username/password authentication by November 2025, impacting Zoho Analytics connections. Users must switch to OAuth or Private Key authentication to ensure uninterrupted data imports.
Code Share of the Week
- Centralized Field Change Detection in Zoho CRM Using a Hash Field
- Tracking changes across multiple fields usually requires a separate workflow for each field, which quickly becomes unmanageable. This solution creates a hash value that consolidates all chosen field data into one token, letting you detect if anything changes with a single comparison. While it won’t specify which field changed, it’s ideal for compliance checks or cases where any modification triggers an internal review. It saves time, reduces clutter, and can later be extended to pinpoint specific fields if needed.
This Week’s Blog
- Mastering Workflows in Zoho Desk: A Complete Guide
- A full tutorial covering workflows and automation in Zoho Desk, adapted from our recent video into a written step-by-step guide.
- Decision Resources – Case Study
- Huge shoutout to Decision Resources for this month’s case study. Learn how we kept their development team on Trello, while moving the support team to Zoho Desk.
Tips and Tricks
- Zoho Desk Integration for Zoho CRM || Tutorial & Demo
- Learn how to connect Zoho CRM and Zoho Desk step-by-step. This video covers how to sync contacts, accounts, and tickets between both platforms, how to prevent spam data from syncing, and how to set up field mapping correctly.
- NEW! Connected Records and Workflows for Zoho CRM for Everyone
- Zoho CRM’s new Connected Records and Connected Workflows let you map and automate multi-module processes in one place. Replace dozens of separate workflows with a single visual flow.