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The CRM Zen Show Episode 339 – It’s Flow-in Off That Table

Zoho News

Implementation of the Week

  • Automated Messaging to a Dialpad Channel via Zoho CRM
    • In this implementation, our goal was to send a notification of Deal Closure to a Dialpad channel automatically via CRM
    • First, we defined the criteria required for the workflow to trigger, based on Deals Closed over a given Revenue Amount
    • Then, we configured a Deluge function that pulls data from the Deal (and related Account) to compose the message
    • Next, we defined the Dialpad Channel, and From Number that the message should be sent from
    • Lastly, we configured a webhook using the above information that automatically sends a notification message to a group Dialpad channel when a Deal satisfying our criteria is won

Code Share of the Week

New On Zenatta

  • Zenatta Blogs
    • Zoho One | All 46+ Apps Explained 
      • In case you missed it, this month’s webinar featured our annual Zoho One overview. Tyler reviewed every application in under an hour, along with a tutorial on the admin panel.
    • Advanced Digital Cable Inc. – Case Study
      • Thank you, ADC, for this month’s case study! Learn how our team helped them migrate from multiple third-party applications to a unified Zoho ecosystem.

Tips and Tricks

  • Zoho One UNIFIED Dashboard Tutorial
    • We’ve found that 9 times out of 10, users don’t utilize this feature. Of those, 4 times out of 10, it would be highly beneficial for our clients.

This Week’s Quizzes

Billy Bates

Senior Web Developer

Billy is a Wordpress Developer with an eye for design. His knowledge will help our company website and client sites meet their goals. Billy and his young family have just moved to Ashland Oregon, and are looking forward to exploring the area’s amazing beer, wine, and food. He also has a passion for synthesizers and drum machines.

Lucas Sant'Anna

Consultant

With a background in Operations Research and Data Analysis, Lucas is a Brazilian programmer that likes to get stuff done quickly and reliably. In previous jobs, he implemented industrial job scheduling, fleet management and detailed long-haul route optimization – among other data-driven processes – to reach objectives of increased profit and reduced wasted resources. His goal is to make Zoho fully automated and with more meaningful data for spot-on decisions.

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