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Zoho Desk April & May Community Digest

New Features

  • Introduced a set of default widgets on the help center customization page for customers on the Standard edition. 
  • You can now import agents into your portal using the Import API. Agents imported through this functionality are first listed under the Imported Agents section and stay in the Unconfirmed status until they accept the invitation sent to their email ID. 

Some other enhancements as well. The widgets and portals though are a very nice addition. See the full details here.