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Zoho News

• Zia Agents Release Updates
  • Following the press releases, these updates focus on Zia LLM, Zia Agents, and Zoho MCP. Zoho is using its own in-house large language model.
    • Business Wire Press Release
    • Zoho MCP
    • Agents Available at Launch
    • Zia Agents Early Access Signup
• Zoho Desk: Resolution Time Report
  • Quickly analyze the amount of time it takes agents to resolve a ticket.
• Zoho Desk: Legacy ASAP Migration Required (PSA)
  • If you haven’t migrated yet, the legacy ASAP version will no longer be supported after one month.
• Deluge: Security Enhancements
  • Embedded credentials in invokeURL are being deprecated for security reasons. This was a notable vulnerability, so the change is a good one.
• Zoho Projects: Custom Business Calendars
  • You can now create business calendars in Zoho Projects and assign them to users. These calendars help improve workload forecasting.
• Zoho Books: Configure Notifications for API Limit
  • Admins can now receive early notifications when API credit limits are running low.
• Zoho Books: Blueprints for Custom Modules
  • Blueprints can now be added to custom modules in Zoho Books to control stage transitions and ensure required fields are completed.
• Zoho Tables: July 2025 Updates
  • A handful of useful updates this month, including scheduled Automations and AI-assisted base creation.
• Zoho Sign-In: Enhanced SAML/OIDC Redirect Security
  • A security patch has been released to address a potential redirect vulnerability in SAML and OIDC sign-in flows.
• Trident: MacOS (v.1.22.00)
  • You can now upload email attachments directly to WorkDrive and search for files and folders.
• Zoho Mail: Pocket from Mozilla Deprecation (PSA)
  • If you currently use Pocket, be sure to switch to Zoho Mail Bookmarks before October.
• Zoho CRM: Mobile Dynamic Display
  • Mobile users can now display up to 9 fields in their list view.
• Zoho Desk: Android Enhanced UI of History Tab
  • Android users can now view either full ticket history or just their own activity using the ‘Show All History’ and ‘Show My History’ options.

Code Share of the Week

• Use Try Catch in Zoho to Log Error Line Number and Message for Debugging
  • This snippet demonstrates how to extract detailed error information using try-catch blocks in Deluge. By accessing e.lineNo and e.message, developers can identify exactly where an error occurred and what caused it, making debugging and error logging much more effective. It’s especially useful for setting up automated error notifications in your Zoho scripts.

This Week’s Blog

• Complete Guide to the Zoho One Admin Panel: User Management, App Controls, and Security Setup
  • Last week, we released a YouTube tutorial on the Zoho One Admin Panel. This follow-up article provides a quick overview of the key topics covered in the video.

Tips and Tricks

• Zoho SalesIQ Nova Release for 2025
  • Explore the 2025 Zoho SalesIQ Nova Update, featuring new GenAI tools, ChatGPT integration, smarter Zobots, and upgraded automation for sales and support.
• ZIA LLM + Agents Release Information
  • Zoho rolls out major AI upgrades with Zia LLM, AI Agents, and the Model Context Protocol, enhancing CRM, Desk, Billing, and more with smarter automation and custom-built intelligence.

This Week’s Quizzes

• Monday Quiz: What new feature in Zoho Backstage helps event organizers manage communication for different modules?
• Wednesday Quiz: What does the “Field Agent Appointment Confirmation” feature in Zoho FSM allow agents to do?