Mastering Workflows in Zoho Desk: A Complete Guide
Zoho Desk workflows offer powerful automation tools to streamline ticket management and enhance support operations. This guide provides a comprehensive walkthrough of Zoho Desk workflows, including triggers, criteria, actions, and real-world use cases like ticket assignments and unhappy customer alerts. Understanding Zoho Desk Workflows What are Zoho Desk Workflows? Workflows in Zoho Desk are automation […]
Decision Resources – Case Study
Decision Resources – Trello to Zoho Analytics Helpdesk Case Study Industry: Manufacturing ERP & Consulting | Location: USA | Team Size: 15+ Apps: Zoho Desk, Analytics, Flow, CRM Structured helpdesk reporting for the first time Live Trello → Zoho Desk sync Foundation for scalable support analytics Executive Summary Decision Resources has been a trusted ERP […]