SalesIQ Introduces Codeless Bot Platform
This was announced a few weeks ago but here is a more in-depth look at the new codeless bot for Zoho SalesIQ. See the full details here.
Answer Bot Terms For SalesIQ
You can now equip Answer Bot with the ability to group terms. So when searches are done with synonyms you no longer have to manually enter each term in for each question, but rather create a group of words that will all reference the same article. See the full article here.
Use UAQs Adding More Solutions To Your Database
The UAQ section allows you to collect all the questions asked by users that the answer bot was unable to answer. This allows you to add more answers to your bot in the future based on unanswered questions. See the full details here.
Articles for Zoho SalesIQ
You can now help visitors to your set address their own queries with Articles for Zoho SalesIQ. Here is the announcement on how it works along with a brief video below.
New Answer Bot For SalesIQ
Key Features Easy to setup, just a few clicks and done. Easy to feed it resources and pull information. Intuitive scheduler. Forward chats based on SOW. See full note details here.
New Version Of SalesIQ for CRMPlus
-New Features- Manage Multiple Brands Engage with B2B and B2C businesses Manage Resources AI-Powered Answer Bot Build your Bot Reopen chats and continue the conversation Profanity Filter Developer tools See the full detailed notes here.
Zoho SalesIQ 2.0 Unveiled
It is finally here, with 23 new features and 27 feature enhancements! See the full details of the release here and the community detailed notes here.
Early Access To SalesIQ 2.0 Announced
Interested in trying out the new SalesIQ 2.0 beta? See the full notes here for all the upcoming changes.
Zobot Chat Handling Update
If a Zobot forwards a chat to an operator and it goes unanswered, it will now terminate the chat. In the past the chat was stuck in limbo until the customer terminated the connection.
